_{23rd July, 2025}

Assistant Reservations Manager
Location: Naples, Florida
Salary: $75k-$80k


Requirements:

• 5+ years’ experience in reservations or front office within upscale hotel/resort environments (luxury brand or equivalent).
• Strong guest service orientation, organizational skills, and familiarity with reservation systems (e.g., Opera, Micros).

Responsibilities:

• Support the Reservations Manager in overseeing daily ResComm operations for rooms, spa, and dining bookings
• Maintain and audit reservation standards, including call monitoring and service quality
• Coordinate with third-party reservation vendors and ensure system accuracy
• Provide on-site support during high-demand periods, assisting with staffing, training, and guest inquiries
• Assist with reporting, forecasting, and departmental performance initiatives

 

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