_{02nd April, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Berkshire, are looking for an experienced Accommodation Advisor to join their team and play a crucial role within their housing operations.  

Position: Accommodation Advisor (Customer Service)
Rate: £21.68 per hour (Umbrella, Inside IR35)
Contract Duration: Temporary (May 2026) Possible Extension  

Job Purpose: 

• The role will provide high-quality frontline customer service to key worker accommodation residents, ensuring a positive living experience. This includes supporting bookings, coordinating property maintenance, and ensuring compliance while working closely with the Marketing and Lettings Officer to maximize occupancy and streamline tenant processes.

Job Duties: 

• Act as the first point of contact for tenant enquiries via phone, email, and reception.
• Maintain high standards of service by responding to tenant concerns, resolving issues promptly, and escalating when necessary.
• Process and track maintenance requests, ensuring timely resolutions with locality colleagues and contractors.
• Provide advice on accommodation options and guide prospective residents through the application process.
• Support customers with move-in and move-out procedures, including right-to-rent checks, income collection and deposit handling.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within an Accommodation Advisor role or equivalent.
• Reception/Customer Service experience - Essential 
• Evidence of Continuing Professional Development.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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