_{22nd April, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Southeast London, are looking for an experienced Complaints & Information Governance Team Leader to join their team and play a crucial role within their quality improvement operations.  

Position: Complaints & Information Governance Team Leader
Rate: £35.24 per hour (Umbrella, Inside IR35) 
Contract Duration: Temporary (October 2026) Possible Extension  
Working Arrangement: Hybrid

Job Purpose: 

• The leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquires from statutory agencies to the Directorate.

Job Duties: 

• To provide leadership and management for the Complaints, Information Governance team to ensure it meets its targets and supports the delivery of the Directorate’s strategic goals.
• To be the strategic lead for complaints and information governance across the Directorate and to deputise for the Head of Complaints, Information Governance and Business Support as required.
• To develop, lead and be accountable for the implementation and management of effective and appropriate systems and procedures for handling complaints, individual rights requests, members enquiries and freedom of information requests that are in line with the Directorate’s strategic objectives and priorities as well as council and legal requirements.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• Previous experience of managing staff.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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