Complaints & Information Governance Officer | Jobs at Tempting Recruitment

_{08th April, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Southeast London, are looking for an experienced Complaints & Information Governance Officer to join their team and play a crucial role within their governance operations.

Position: Complaints & Information Governance Officer
Rate: £21.28 per hour (Umbrella, Inside IR35)
Contract Duration: Temporary (July 2026) Possible Extension
Working Arrangement: Hybrid

Job Purpose:

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services.

Job Duties:

To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service i.e. (i) Complaints (ii) Freedom of Information; (iii) Data Protection (iv) Member’s Enquiries.
To maintain a good working knowledge of the legislation, policies, and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services.
To proactively research, gather information and respond to FOIA requests resolving routine queries promptly.

Job Requirements:

Previous experience working within a local authority or a similar organisation.
Experience of working in at least one of the following specialist areas: FOIA, DPA, Complaints or Member Enquiries.
Evidence of Continuing Professional Development.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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