_{16th January, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Hackney. Are looking for a Council Tax Customer Services to join their organisation.

Job Role: Council Tax Customer Services
Temporary or Permanent: Temp
Possible End Date: November 2026 (Possible Extension)
Number of Positions: 1
Location: Hackney
Office Based/Hybrid: 2 days per week in office
Rate of Pay (Umbrella and Inside IR35): £25.92

Short Brief/Requirement:

• Maintain the Council Tax Register: Accurately update and maintain property records, liable parties, exemptions, discounts, and reliefs on the Council Tax database.
• Issue Bills and Notifications: Calculate, generate, and issue accurate Council Tax bills, annual notifications, and revised demands in accordance with statutory requirements.
• Process Changes in Circumstances: Process notifications of house moves, new occupants, tenancy changes, and changes in property status (e.g., demolitions, new builds).
• Respond to Enquiries: Handle complex enquiries from the public, mainly by phone but also face to face regarding Council Tax liability, payments, discounts, and enforcement action.
• Provide Advice: Clearly explain Council Tax legislation, regulations, and local authority policies to residents and other stakeholders.

Job Requirements:

• At least 2 years experience working as a Council Tax Customer Services or equivalent
•  Knowledge of Council Tax legislation and enforcement procedures.
• Previous use of Academy and Comino Systems
• Excellent numerical and analytical skills for accurate calculation and data entry.
• Strong customer service and communication skills, including handling difficult conversations with empathy and professionalism.
• Ability to work accurately under pressure and manage a high volume of casework.
• Proficiency in using specialist revenues software and standard office applications

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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