_{24th February, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in West London, are looking for an experienced Senior Complaints Resolution Officer to join their team and play a crucial role in their housing operations. 

Position: Senior Complaints Resolution Officer
Rate: £32.21 per Hour (Umbrella, Inside IR35) 
Contract Duration: Temporary (3 Months) Possible Extension   

Purpose:

• You will play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are met.

Job Responsibilities: 

• Providing responses to complaints and members enquiry cases in accordance with the Council’s policy and procedures to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
• To participate in the delivery of an effective complaints, enquiries and compliments management service which ensures service standards are met.
• To provide information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council’s policy and procedures.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Senior Complaints Resolution Officer role or equivalent.
• Understanding and practical application of the Housing Ombudsman Code.
• Proficient in MS-Word, MS-Excel, MS-Outlook, and MS-Teams.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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