Experienced Complaints Investigator needed for a busy local authority in Brent .
Are you eager to land a brand new role? Our client, a busy local authority in Brent . Are looking for a Complaints Investigator to join their organisation.
Job Role: Complaints Investigator
Temporary or Permanent: Temp
Possible End Date: 26/06/2026 (possible extension)
Number of Positions: 1 position
Location: Brent
Pay Rate / Salary: £30.88p/h Umbrella
Job Summary:
Support the Complaints and Casework Manager in the delivery of a high quality complaints service to customers and the Council.
Lead on a range of projects designed to raise service standards and performance in all aspects of complaints management spanning the entire council.
Personally undertake corporate and statutory complaint investigations covering the whole spectrum of the Council’s responsibilities and mentor other staff who have been assigned investigations to progress.
Key Responsibilities: