_{24th March, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Brent . Are looking for a Complaints Investigator to join their organisation.

Job Role: Complaints Investigator
Temporary or Permanent: Temp
Possible End Date: 26/06/2026 (possible extension)
Number of Positions: 1 position 
Location: Brent
Pay Rate / Salary: £30.88p/h Umbrella

Job Summary:
Support the Complaints and Casework Manager in the delivery of a high quality complaints service to customers and the Council.

Lead on a range of projects designed to raise service standards and performance in all aspects of complaints management spanning the entire council.

Personally undertake corporate and statutory complaint investigations covering the whole spectrum of the Council’s responsibilities and mentor other staff who have been assigned investigations to progress.
 
Key Responsibilities:

• Review stage 1 complaint responses investigated by service areas and highlight areas for improvement, addressing these through the development of guidance material, policies, procedures, and case studies.
• Produce reports setting out the conclusions arising from investigations together with associated recommendations for the Complaints and Casework Manager, the Chief Executive and other senior managers.
• Make decisions on corrective actions and compensation payments and develop strategic solutions to ensure that the service improvements arising from complaint investigations are implemented
• Develop and deliver strategic solutions to enable departments to improve their management of and learning from complaints and to achieve the performance targets required and provide advice and assistance to Strategic Directors, and senior managers on how
  improvements can be implemented
• Coordinate and respond to Local Government and Social Care Ombudsman and Housing Ombudsman enquiries and investigations and ensure that these are responded to within the required timescale

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Complaints Investigator role or equivalent 
• Comprehensive knowledge of the statutory and corporate complaints
  process and associated legislation and policies

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 
How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

Apply For Job