_{02nd March, 2026}

Are you eager to land a brand new role? Our client, a busy authority in Hammersmith. Are looking for a Customer Service Officer (Parking) to join their organisation.

Job Role: Customer Service Officer (Parking)
Temporary or Permanent: Temp
Possible End Date: 3 months (possible extension)
Number of Positions: 1 position
Location: Hammersmith
Office Based/Hybrid: 2 days in the office
Short Brief:
To work on an alternating and rotational basis (when capable) across the Parking Service Customer Service and to be the first line of contact with customers.

Responding to enquiries through telephone, e-mail, web-chat or social media that particularly relate to Penalty Charge Notices, Parking Suspensions, Pay and Display and Telephone Parking, Permits and Accessible Transport.

To undertake administrative tasks relating to all aspects of Shared Parking Service including taking payments from customers via the telephone where charges apply

Key Responsibilities:

• To provide an outstanding first line of response in relation to all areas that come under the Parking Services umbrella, communicating in both a courteous and professional manner with customers by telephone, e-mail, letter, web-chat and social media.
• Provide administrative support for the Parking Service. This will include ordering and receiving goods and disposing of confidential waste as per Council policy.
• To remotely monitor pay and display machines, taking appropriate action upon receipt of warning messages from the cash collectors, maintenance engineers, members of the public, etc.
• To process credit/debit card payments by telephone via the Council’s payment system and, where, applicable the collation of cheques, inputting accurate and relevant data to facilitate banking
• To process and determine initial applications for parking bay suspensions and renewals, together with licenses for skips and temporary structures.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Customer Service Officer (Parking) role or equivalent 
• Great understanding of Parking and traffic legislation and the Penalty Charge Notice Regulatory Framework.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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