_{10th February, 2026}

Are you eager to land a brand new role? Our client, a busy Local Authority in West Yorkshire, are looking for an experienced Corporate Complaints Officer to join their team and play a crucial role in their corporate resources operations.       

Position: Corporate Complaints Officer
Rate: £24.36 per hour (Umbrella, Outside IR35)
Contract Duration: Temporary (May 2026) Possible Extension   

Purpose:

• To promptly investigate and respond to complaints, as appropriate, and to provide professional advice, support and guidance, to all internal and external stakeholders including complainants.

Job Responsibilities: 

• To deal with complaints as appropriate and to make timely decisions on the actions required to resolve the concerns; e.g. undertaking a terms of reference on behalf of the Service (where appropriate); carrying out investigations and responding to the complainant, using available information, own experience and initiative.
• Expected to deal with, and where appropriate, carry out investigations into complex complaints, that can be highly confidential and/or sensitive and could involve investigating and /or gathering evidence from multiple sources.
• To undertake quality assurance of complaint responses Council wide and, as appropriate, to make recommendations to Departments/Services. 

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Corporate Complaints Officer role or equivalent.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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