_{06th March, 2026}

Are you eager to land a brand new role? Our client, a busy authority in Hammersmith . Are looking for a Customer Services Officer to join their organisation.

Job Role: Customer Services Officer
Temporary or Permanent: Temp
Possible End Date: 12/06/2026 (possible extension)
Number of Positions: 1 position
Location: Hammersmith
Rate of Pay: £23.23p/h umbrella
Office Based/Hybrid: Hybrid

Job Summary:
To work on an alternating and rotational basis (when capable) across the Parking Service Customer Service and to be the first line of contact with customers.

Responding to enquiries through telephone, e-mail, web-chat or social media that particularly relate to Penalty Charge Notices, Parking Suspensions, Pay and Display and Telephone Parking, Permits and Accessible Transport.

To undertake administrative tasks relating to all aspects of Shared Parking Service including taking payments from customers via the telephone where charges apply.


Key Responsibilities:

• To work on an alternating and rotational basis (when capable) across the Parking Service Customer Service and to be the first line of contact with customers.
• Responding to enquiries through telephone, e-mail, web-chat or social media that particularly relate to Penalty Charge Notices, Parking Suspensions, Pay and Display and Telephone Parking, Permits and Accessible Transport.
• To provide an outstanding first line of response in relation to all areas that come under the Parking Services umbrella, communicating in both a courteous and professional manner with customers by telephone, e-mail, letter, web-chat and social media.
• To process credit/debit card payments by telephone via the Council’s payment system and, where, applicable the collation of cheques, inputting accurate and relevant data to facilitate banking and, to maintain accurate records of all transactions undertaken and issue receipts as required.
    
• To remotely monitor pay and display machines, taking appropriate action upon receipt of warning messages from the cash collectors, maintenance engineers, members of the public, etc. To produce statistical information regarding the machines.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Customer Services Officer role or equivalent 
• Must have parking customer service experience
• Knowledge of Parking and traffic legislation and the Penalty Charge Notice Regulatory Framework.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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