_{06th March, 2026}

Are you eager to land a brand new role? Our client, a busy Local Authority in West London, are looking for an experienced Resolutions Administrator to join their team and play a crucial role in their housing complaints operations.   

Position: Resolutions Administrator
Rate: £22.88 per hour (Umbrella, Inside IR35)
Contract Duration: Temporary (3 Months) Possible Extension  
Working Arrangement: Hybrid (once a week in the office) 

Purpose:

• You will play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are met.

Job Responsibilities: 

• To support our complaints teams to ensure early resolution of residents’ complaints and Housing Ombudsman enquiries.
• Officers will ensure that appropriate systems are in place so that all enquiries are processed, resolved and responded to in a timely, fair and transparent manner, working independently but supporting the professionals providing the service.
• To ensure that all responses meet the necessary and expected quality standards and are managed in accordance with the Council’s Constitution and the Ombudsman’s complaint handling codes.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Resolutions Administrator role or equivalent.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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