_{10th February, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Hammersmith. Are looking for a Investigation & Information Assistant to join their organisation.

Job Role: Investigation & Information Assistant
Temporary or Permanent: Temp
Possible End Date: 2 months (possible extension)
Number of Positions: 1 position
Location: Hammersmith
Office Based/Hybrid: Mainly remote with occasional office visits
Rate of Pay: £23.94 p/h umbrella inside IR35

Purpose:
If you are driven, enthusiastic, and looking for a rewarding fast paced working environment, we would love to hear from you.
As an Investigation and Information Assistant, you will play a key role within the Complaints and Resolution department ensuring that elected members of the council receive accurate, timely, and high-quality responses to their enquiries to support their work with our residents.
You will also provide support to the wider team in resolving complaints made by our residents on ongoing repairs and housing issues.


Key Responsibilities:

• Respond to enquiries from elected members in a clear, concise, and professional manner.
• Gather information from relevant departments and internal systems to provide accurate responses.
• Draft written communications that are well-structured, easy to understand, and tailored to the audience.
• Maintain records of enquiries and ensure compliance with council policies and procedures.
• Leave clear and concise notes on internal systems
• To support our complaints teams to ensure early resolution of residents’ complaints and Housing Ombudsman enquiries.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Investigation & Information Assistant role or equivalent.
• Experience of working with residents’ to resolve complaints or disputes with their landlord.
• Experience of dealing with a diverse community client base
• Ability to organise own workload successfully using time management skills.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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