_{27th January, 2026}

Are you eager to land a brand new role? Our client, a busy Local Authority in West London, are looking for an experienced Duty Operations Manager to join their team and play a crucial role in their multi-disciplinary operations.  

Position: Duty Operations Manager
Rate: £24.35 per hour (Umbrella, Outside IR35)
Contract Duration: Temporary (3 Months) with Possible Extension  

Purpose:

• Provide oversight and operational leadership for multi-disciplinary teams providing services to residents, ensuring residents and families receive timely, effective, and person-centred support at their first point of contact.

Job Responsibilities: 

• The postholder will oversee triage, assessment, and referral processes, working across teams and with partners to streamline access, safeguard vulnerable individuals, and improve outcomes.
• Oversee the day-to-day services of operational teams (that are line managed by other staff), including initial contact, triage, and referrals for housing, adult social care, and children’s social care.
• Lead co-ordination of multi-disciplinary teams from different Council departments including localities reception and Community Hub staff, housing advisors, adults and children’s social care teams work in a joined-up way to ensure all residents are triaged effectively in a professional, timely and efficient manner, their needs are met wherever possible, and all statutory and safeguarding processes are completed in a timely manner.
• Maintain robust risk management and escalation protocols across all service areas, chairing a daily meeting to agree the plan for all live cases on the day.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Duty Operations Manager role or equivalent.
• Understanding of relevant legislation (e.g. Care Act 2014, Children Act 1989, Homelessness Reduction Act 2017).
• Experience managing operational services in housing, adult social care, or children’s social care or similar.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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