_{28th November, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in Liverpool. Are looking for a Customer Services Officer to join their organisation.

Job Role: Customer Services Officer
Temporary or Permanent: Temp
Possible End Date: 6 Months
Number of Positions: 4
Rate of Pay (Umbrella and Inside IR35): 18.44
Location: Liverpool, Merseyside, L2 
Office Based/Hybrid: 5 days in office

Job Purpose

• To respond to customer enquiries, providing quality Information, advice and guidance on a range of council services.
• To resolve enquiries at the initial point of contact where possible or to refer customers for further support as required.
• To access digital services on behalf of those customers who are unable or uncomfortable with online services and to support customers who are willing to access online services but need help to do so.

Main Duties/Responsibilities

• Provide quality Information, advice and guidance across a range of council services, answering customer enquiries, and offering appropriate solutions or options to customers.
• Be familiar with, and able to support customers to use, a variety of digital contact methods including various social media platforms and on-line services.
• Communicate with customers effectively. Listen actively, ask clarifying questions, and provide clear and concise information.
• Demonstrate empathy and understanding towards customers. Put self in the customer's shoes, understand their concerns, and respond with compassion. Create a positive customer experience and foster customer loyalty.
• Demonstrate commitment to customer service & build trust by providing prompt responses to customer enquiries and concerns. Add value into every interaction, keep customers informed about the progress of their requests.
• To identify and refer customers for further support as appropriate, including customers who are experiencing repeated issues with service delivery; who have issues which cut across multiple services, or who wish to escalate an issue.

Job Requirements:

• At least 2 years experience as a or equivalent
• Experience working in the public or similar sector

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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