Experienced Specialist Customer Service Officer needed for a busy authority in Oxford.
Are you eager to land a brand new role? Our client, a busy authority in Oxford. Are looking for a Specialist Customer Service Officer to join their organisation.
Job Role: Specialist Customer Service Officer
Temporary or Permanent: Temp
Possible End Date: 05/06/2026 (possible extension)
Number of Positions: 5 position
Location: Oxford
Rate of Pay: £23.58p/h umbrella
Job Summary:
The Specialist Customer Service Officer role at Contact Oxfordshire is the first point of contact for adult social care enquiries, engaging with the public and
partner agencies such as medical professionals, the police, and the fire and rescue service.
The post holder will handle sensitive and complex information, including
emergency service reports, safeguarding referrals, and assessments for
disability aids
They will also complete bed leaver reviews and provide signposting to other Oxfordshire services as part of the Oxfordshire Way. The role requires navigating multiple health and social care systems to ensure accurate service delivery.
Strong communication skills are essential, with the ability to explain complex
information clearly and confidently across a range of channels including phone, email, web, and face-to face.
The officer must act with patience and professionalism in challenging or
emotionally charged situations, supporting distressed or vulnerable customers while maintaining resilience and safeguarding expertise.
This candidate will be dealing with difficult information from ambulance and emergency response reports.
Need to have intimate knowledge of safeguarding processes and a strong mental resilience to deal with the pressures and stress of the information they are handling.
Job Requirements: