_{14th April, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in London, are looking for a Customer Service Officer to join their Adult Social Care Front Door Team .

Job Role: Customer Service Officer
Contract: 3 months 
Location: London
Rate of Pay: £17.33

Main duties/Responsibilities:

• To provide customers and other stakeholders, first contact resolution for up to five service area enquiry types via phone, email, webchat and social media channels. These may include: Recycling and Waste, Electoral Services, Pest Control, Planning, Building Control, Licensing, Resident Support Fund, Switchboard and Environmental Services amongst others.
• To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
• To carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Job Requirements:

• Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
• Knowledge of the various self-help channels that support customer service delivery such as websites, online forms, web chat and social media.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply

If you are interested in applying, please press the button below, send your CV to Damian.mason@temptingrecruitment.co.uk or contact Damian on      020 3854 4910


 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.co.uk

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