_{16th March, 2026}

System Analyst #1052068
Position Description:
IT Technical Support Transition and Knowledge Transfer Manager

• The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in our IT Investment Portfolio.
• The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas.
• This role will help define, schedule, control, and adjust all IT transition tasks of the project.
• This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

 
Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

 
Required Knowledge, Skills, and Abilities:

• Technical Knowledge
  • Strong understanding and knowledge of .NET application architectures
  • Hands-on knowledge of Microsoft Azure, including:
    • App Services / Functions
    • Azure SQL, Storage, and Key Vault
    • Azure Monitor and Application Insights
    • Azure RBAC and managed identities
  • Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
  • Understanding of public sector IT governance, security, and compliance requirements
  • Strong vendor management and stakeholder communication skills
  • Ability to lead cross-functional technical teams during high-impact transitions
  • Familiarity with ReactJS-based front ends (support perspective)
• Management & Leadership Skills
  • Proven experience leading complex IT transitions or transformations
  • Strong vendor management and contract enforcement skills
  • Ability to translate technical risks into executive-level language
  • Excellent facilitation and decision-making skills
• Operational & Process Skills
  • Experience implementing or managing:
    • IT service management (ITIL-aligned preferred)
    • Incident, problem, and change management
    • Production support models
  • Strong documentation and operational discipline
  • Ability to design and execute phased transition plans
• Experience
  • IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
  • 3-5+ years in:
    • IT management
    • Technical program management
    • Application or infrastructure operations leadership
  • Demonstrated experience transitioning systems from:
    • Vendor-led to internally supported
    • On premises to cloud environments
  • Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
  • Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to our technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
 

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