_{12th March, 2026}

Senior Product Manager #1051869
Job Description:
Overview:

• We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels.
• This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators.
• You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving.
• This role sits at the intersection of AI safety, customer experience, analytics, and automation.
• You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.
• If you're passionate about building AI products that are intelligent, safe, measurable, and business-impacting, we'd love to talk.

 
Skills Required:

• Agile Software Development
• Analytical
• Analytical skills
• Artificial Intelligence & Expert Systems
• Business Strategy

 
Skills Preferred:
Key Responsibilities:

• Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents. Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Intent Detection & Orchestration Lead the development of intent classification frameworks across customer touchpoints.
• Hallucination Prevention & Guardrails Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection.
• Data Attribution & Metrics Framework Design and implement attribution models that measure: Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment. Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate.
• Conversation Evaluation & Quality Framework Define automated and human-in-the-loop quality scoring models. 6.Cross-Functional Leadership Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success.

 
Experience Required:

• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred).

 
Experience Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques
• Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR) Experience with enterprise SaaS platforms and API-driven architectures.
• Proven ability to define metrics frameworks and performance dashboards.
• Strong analytical mindset and ability to work with data scientists and engineers.

 
Education Required:

• Bachelor's Degree

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
 
 

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