27th March, 2026
Change Management Specialist #1052934
Job Description:
- We are seeking a highly specialized Organizational Change Management (OCM) Specialist for a contract engagement focused on the global adoption and optimization of our ServiceNow platform.
- If you are someone who loves navigating the ServiceNow tool, thrives on making technical concepts simple, and gets a thrill out of seeing "aha!" moments from users, we want to talk to you.
- You'll have the autonomy to drive adoption strategy, the data to prove your impact, and a global stage to showcase your expertise.
- The successful candidate will bridge the gap between technical ITSM workflows and the human experience, ensuring that process changes (Incident, Change, Problem, Request, etc.) are seamlessly adopted by both IT staff and the broader enterprise.
- You must be comfortable navigating the ServiceNow tool itself to understand the user journey and translate technical configurations into clear, value-driven communications and training.
Key Responsibilities: - Design and execute OCM plans specifically tailored for ServiceNow BCM, ITOM, ITAM, and ITSM modules (Incident, Change, Problem, Request, Knowledge, and CMDB).
- Partner with developers to optimize the user experience within the ServiceNow Employee Center and Service Portal. Design embedded "in-tool" guidance and help documentation.
- Translate complex ITSM process updates into "what it means for you" messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity.
- Use ServiceNow reporting and dashboards to monitor adoption metrics. Identify "friction points" in specific ITSM workflows and design targeted interventions to improve data quality and process compliance.
- Develop and deliver training content that focuses on the why of the process and the how of the tool, including quick reference guides, video demos, and live coaching for IT stakeholders.
Required Qualifications & Skills: - You've spent at least a year (or more!) working directly within ServiceNow implementations. You're comfortable navigating the UI, you know where to find things, and you're familiar with how the platform's core features work.
- You have a gift for storytelling. You can take complex ITIL or ITSM concepts and turn them into clear, friendly, and engaging messages that resonate with everyone—from a developer to a first-time user.
- You have a solid understanding of ITIL frameworks. You don't just know the modules (like Incident, Change, or Request); you understand how they connect and how those connections affect the people using them.
- An Experienced Change Leader with 5+ years in Organizational Change Management, you've seen it all. You have a proven track record of guiding large, global teams through digital transformations while keeping the "human element" front and center.
- You're a proactive problem solver that thrives when given the autonomy to run with a project. You're a self-starter who enjoys creating high-quality OCM materials—like communication plans and training guides—and you're comfortable managing your own workflow to get things done.
Preferred Qualifications: - If you're a Certified System Administrator (CSA) or hold other specialized ServiceNow certifications, we'd love to see them!
- Familiarity with OCM frameworks is a huge plus and will help you hit the ground running.
Additional Info: At FastTek Global,
Our Purpose is
Our People and
Our Planet. We come to work each day and are reminded we are
helping people find their success stories. Also,
Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years!
FastTek Global is financially strong, privately held company that is
100% consultant and
client focused.
We've differentiated ourselves by being
fast, flexible, creative and
honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our
flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the
Top Work Places in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019,
2020, 2021, 2022, and 2023! To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
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Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
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