_{30th April, 2026}

Customer Service Representative #1056101
Job Description:
Job Summary / Basic Function:
This position is responsible for providing customer support for photovoltaic (PV) and battery energy storage systems, as well as performing associated administrative tasks required for daily operations. The role involves receiving customer claims, conducting initial analysis, and properly categorizing each claim to ensure it is prepared and cleared up for the next stage of processing. The position also requires continuous follow up on assigned claims to ensure timely resolution and proper closure.
 
Key Accountabilities:

• Provide customer support for photovoltaic (PV) and battery energy storage systems, addressing technical, operational, and warranty-related inquiries.
• Receive, review, and analyze customer claims to determine validity, required actions, and appropriate routing for next processing steps.
• Accurately categorize and sort claims in accordance with established workflows to ensure each claim is cleared to proceed to the next stage.
• Act as a liaison between customers and manufacturer engineering and quality assurance (QA) teams, facilitating effective communication regarding technical issues, root cause analysis, and corrective actions.
• Follow through on assigned claims from initial receipt through final resolution, ensuring timely progress, proper documentation, and closure.
• Maintain accurate and organized records for each claim, including status, actions taken, and supporting documentation.
• Prepare and present claim summaries, status updates, and relevant records to management as requested.
• Perform administrative and operational tasks related to claim processing, tracking, reporting, and customer support activities.

 
Requirements & Abilities:

• Demonstrates strong customer interaction skills with a professional, courteous, and service oriented approach.
• Highly responsive and able to manage multiple customer inquiries and claims in a timely and effective manner.
• Capable of understanding, interpreting, and applying technical terminology and knowledge related to photovoltaic (PV) and battery energy storage systems.
• Proactive mindset with the ability to anticipate issues, identify potential risks, and take initiative rather than relying solely on reactive problem solving.
• Strong organizational skills with the ability to maintain accurate records and manage multiple claims simultaneously.
• Effective communication skills, both written and verbal, for coordination with customers, internal teams, and manufacturer engineering and quality assurance (QA) teams.
• Demonstrated negotiation skills to support claim resolution, align expectations between customers and manufacturers, and facilitate timely outcomes.
• Ability to support logistics related activities associated with claim handling, including coordination of product returns, replacements, shipments, and related documentation.
• Experience in developing, documenting, and maintaining operational procedures, guidelines, and workflow documentation.
• Ability to create clear and effective process flow charts and supporting materials to improve operational efficiency and stakeholder understanding.
• Proficient in Microsoft Office applications, including:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
• Experience with SAP is preferred.

 
Required Qualifications:

• 5+ years of experience in customer support, claims management, or a similar customer‑facing operations role
• Strong ability to organize, track, and manage multiple complex cases simultaneously
• Excellent written and verbal communication skills
• Comfort working directly with customers on unresolved or sensitive issues
• Ability to act as a central coordination point ("traffic control") across teams
• Strong attention to detail and follow‑through
• Ability to work independently in a fast‑paced, remote environment
• Availability to work Pacific Time Zone hours
• Ability to manage long‑running cases without losing momentum

 
Preferred Qualifications:

• Experience working with SAP (preferred but not required)
• Background supporting technical products or field service operations
• Experience coordinating with external vendors or third‑party service providers
• Familiarity with logistics coordination or administrative support activities
• Experience working with ticketing or case management systems

 
Nice‑to‑Have Skills:

• Experience supporting solar, energy, or battery systems

 
Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
 

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