_{29th November, 2025}

Job ID:1155007
Responsibilities:

• Handle flight booking and complaint inquiries from Japanese customers via phone, email, and chat.
• Communicate with international airlines and vendors in English for issue resolution.
• Prepare accurate reports and conduct research to support customer service activities.
• Use IT systems and tools efficiently to manage customer interactions and documentation.

Requirements:

• Proficiency in Japanese language for liaising with Japanese speaking clients and stakeholders, including use of Keigo in both spoken and written communication.
• Daily conversation level of English proficiency required to communicate with English-speaking customers and vendors.
• Strong understanding of Japanese business manners and professional etiquette.
• Customer-oriented mindset with professionalism in service delivery.
• Strong reporting and research skills.
• Familiarity with IT systems and tools including Google Workspace, Microsoft Office, fast typing, and keyboard shortcuts.
• High learning agility, flexibility, and stress tolerance are added advantages.
• Ability to multitask and solve problems effectively is an added advantage.
• Proficiency in blind touch typing is an added advantage.
• Experience in aviation, travel, hospitality, sales, administration, or other customer service or corporate roles is an added advantage.

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EA Licence No.: 07C5771
EA Personnel Reg. No.: R22107165
EA Personnel Name: Kajimkhaan Karalgash

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