_{05th March, 2026}

[Job ID: 1484214]
 
Roles & Responsibilities

• Provide technical support and assistance to airlines, operators, and MROs regarding Wheels and Brakes systems.
• Take ownership of all Wheels and Brakes technical inquiries for the South Asia region received through the Customer Support Center via the ConECT database.
• Ensure proper follow-up, traceability, and response performance in coordination with the Vélizy-based PSE team when required.
• Act as the interface with relevant airlines, MRO repair shops, and affiliated engineering departments on behalf of the PSE team when appropriate.
• Support the regional CSM with MOPs, reports, and other special requirements as necessary.
• Assist regional Customer Support Managers with KPIs, reporting, and other required support.
• Provide support to the Commercial team in addressing customer inquiries such as parts searches and interchangeability.
• Work with the CSC and commercial support teams to identify key drivers of customer dissatisfaction compared with competitors that require attention.
• Serve as the key regional liaison with Wheels and Brakes repair facilities to help develop the in-service technical database for the PSE team.
• Establish and monitor an unscheduled removal database for the PSE team in collaboration with major airlines and MROs.
• Collaborate closely with the PSE team to ensure accurate and timely communication when addressing complex technical issues.
• Assist the PSM and/or PSE team in supporting actions that contribute to On-Time Delivery performance for airlines and MROs in cases of shortages.

 
Job Requirements
 [Must]

• At least 5 years of experience in aerospace and aircraft related experience.
• Proficiency in Microsoft Office (Word, Excel, PPT), PowerBI, ConECT, Technical publication documents.
• Capability of initiating action to solve day-to-day issues without constant direction.
• Able to work in a team to achieve Team KPI in a high fast pace environment

 [Advantage] 

• Experience in handling wheel and brake systems in a relevant position is a great advantage. 
• Experience in working in customer-faced position is an added advantage. 

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EA License no.: 07C5771
EA Personnel Reg. No.: R2094050
EA Personnel Name: Ayumu Matsuki

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