_{16th March, 2026}

[Job ID: 1470403]

Responsibilities

• Interfacing to Customer Engineering teams within APAC with frequent interaction within this matrix
  organization
• Representing Customer Engineering team for the inquiries from component customers within APAC
• Maintaining & expanding good working relationship with technical departments at airline customers
• Coordinating with Quality Department, Process Team, and others. Act like an extended arm of existing
  APAC customer engineering team
• Preparing and presenting technical presentations. Support other existing customer engineering leads with
  documentation, technical analytics reports, and regular reviews
• Obtaining customer feedback regularly and identify systematic process weaknesses
• Providing technical support to customer service and sales teams (contractual contents / customer
  acquisition / contractual routine phase)
• Evaluating technical trends in the MRO market (such as documentation standards, etc.) and deriving
  customer requirements and bring insights / feedback into the organization
• Performing special tasks, participating in international projects. Be an individual contributor and support
  APAC customer engineering team on various value added services and ideation. Support in strengthening customer engineering services to meet global industry standards
• With the help of global APAC Customer Engineering team, launch internal campaigns to focus on critical
  topics like Reliability engineering, Value Engineering, Predictive Analysis, Data Quality, Component
  removal behavior analysis, Digitalization, etc.
• All other duties as assigned or required

Requirements

• Minimum 5 years of proven professional experience in the field of component overhaul and/or aircraft maintenance, reliability and technical services, ideally also a certified Design/Verification Engineer.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Working experience with global regions and stake holders
• Intercultural competency and familiarity with consumer or cultural insights relevant to Asian markets
• Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
• Like working with people, solving problems, and developing yourself by being challenged in your day-to-day work
• Ability and self-driven motivation to adapt and solve complex challenges and new ways of business
• Possess a strong character with the distinction to develop and drive business and customer relationships forwards
• Ability to represent company in a consistent and professional way
• Working experience in Part-145, CAMO, Part 21J Organization is preferred

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