_{09th December, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in Kensington.  Are looking for a Housing Response Officer to join their organisation.

Job Role: Housing Response Officer
Temporary or Permanent: Temp
Possible End Date (if Temporary): ongoing
Number of Positions: 3
Location: Kensington
Office Based/Hybrid: 5 days per week in office

Main Duties/Responsibilities

• To be the first point of contact for customers, contractors and other individuals with regard to housing management, maintenance, tenancy and leasehold queries, rent, service charges and parking.
    
• To work on a rota basis handling all Housing Management enquiries and follow up actions, providing proactive, excellent customer service every time.
    
• To gain a complete understanding and be confident of the end to end process associated with raising and carrying out repairs.
    
• To diagnose and book repair appointments for residents and staff and manage the busy diaries of repairs operatives and contractors, planning, multitasking and prioritising allocation of jobs and rescheduling appointments.

Job Requirements:

• At least 2 years experience working as a Housing Response Officer
  or equivalent
• Experience in busy customer services role (ideally call centre), providing excellent customer service every time
• Experience of handling high volumes of enquiries (telephone, written, virtual or face to face)
• GCSE Maths and English or equivalent

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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