_{10th July, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in Milton Keynes. Are looking for a Operations Manager to join their organisation.

Job Role: Operations Manager
Temporary or Permanent: 12 Month Fix Term/Perm
Possible End Date: July 2026
Rate of Pay: £46,735.00 to £49,559
Location: Milton Keynes  
Office Based/Hybrid:
Hybrid Required to attend the office twice a month when they meet for team meetings.

Short Brief/Requirement:
The ideal candidate will have experience Public Sector or Higher Education Sector within Shared Services.  
Must have used SAP Success, and a HR Ticketing System (an HR ticketing system is a software that tracks and organizes employee inquiries.
It is used by the HR department to manage questions about pay, benefits, timekeeping, or other HR-related issues.
An employee can submit a ticket via call centre or online form, and the ticket is assigned to the department or team who can resolve it. The ticketing system has an automated helpdesk module that allows you to handle each inquiry efficiently and effectively) This person will be responsible for a Team of 6 people.

Key Responsibilities:

• Leading, managing and developing a team of Team Managers to build and retain a highly engaged and capable team through the attraction, training and development of the necessary skilled professionals to meet business needs.
• Actively managing the day-to-day operation of the Operational teams, ensuring key business targets, SLAs and KPIs are met to ensure the quality, credibility and legal and technical compliance of services provided.
• Oversee workload allocation and capacity planning to ensure that customers are responded to efficiently and effectively via their preferred channel (telephone/email)
• Ensuring that teams are skilled to complete employment changes and provide information, situational advice and guidance that is right first time and meets the needs of our customers.
• Continually develop and evolve the advisory service so that it remains effective and efficient, meeting the needs of our colleagues and university.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Operations Manager role or equivalent.
• Experience and expertise in leading and managing operational advisory teams in a HR Shared Services environment.
• Strong working knowledge and understanding of UK employment legislation and HR best practice
• Experience driving performance and service improvements

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 0203 854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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