_{12th March, 2026}

Are you eager to land a brand new role? Our client, a busy authority in Southampton . Are looking for a Complaints Resolution Officer to join their organisation.

Job Role: Complaints Resolution Officer
Temporary or Permanent: Temp
Possible End Date: 01/05/2026 (possible extension)
Number of Positions: 1 position
Location: Southampton
Rate of Pay: £17.18p/h umbrella 

Short Summary:

This is an opportunity to join the Housing Directorate as a Complaints Resolution Officer, with a dedicated focus on managing Stage 2 Housing complaints.

While the post sits within the Housing establishment, you will be operationally seconded to the Council’s Legal Services Complaints Resolution Team.

This arrangement ensures independence in complaint investigations while maintaining strong links to Housing services and priorities.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Complaints Resolution Officer or equivalent 
• Experience working within the public sector is required.
• Experience handling Stage 2 complaints is essential.
• Background in housing or legal services complaint resolution is necessary.
• Ability to independently investigate and resolve complaints at a senior operational level.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 
How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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