Join a 24x7 enterprise support desk providing operational and technical support for Microsoft 365 and business applications in a global environment
20th May, 2026
[Job ID:1613363]
Responsibilities:
Provide incident handling, initial troubleshooting, and escalation for Microsoft 365 services
Manage user accounts, access permissions, and configuration changes
Perform Microsoft 365 operational tasks using PowerShell, including configuration checks and administrative automation
Create, update, and manage tickets using ITSM tools with clear documentation
Coordinate with internal teams and external vendors, tracking progress to resolution
Develop and maintain knowledge base articles, procedures, and FAQs
Support other enterprise services and custom-developed applications, including incident handling and escalation
Requirements:
2 to 5 years of experience in helpdesk or IT support roles
Proficiency in Japanese, English, and Chinese for liaising with Japanese-speaking, English-speaking and Chinese-speaking clients and stakeholders
Basic operational knowledge of Microsoft 365
Willingness to work rotating shift schedules, including night and weekend shifts
Experience with PowerShell for system administration or operations is an added advantage
Experience using ITSM tools (e.g., ServiceNow, Zendesk, Dynamics 365) is an added advantage
Hands-on operational experience with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) is an added advantage
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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