Join a dynamic team delivering excellent customer support and coordination to ensure smooth operations and high customer satisfaction
12th June, 2026
[Job ID:1632282]
Responsibilities:
Serve as the primary point of contact for customer inquiries via phone, email, and chat
Provide accurate information and handle customer issues professionally with timely resolution
Investigate concerns, identify root causes, and escalate complex cases when necessary
Coordinate with internal teams (operations, sales, logistics) to resolve issues and ensure service delivery
Process orders, bookings, and service requests while monitoring progress and timelines
Update customers on order status, delays, and outcomes
Maintain accurate CRM records and document all interactions, feedback, and resolutions
Prepare reports, analyze trends, and recommend improvements to enhance customer experience
Collaborate cross-functionally to support process improvements and customer satisfaction initiatives
Requirements:
Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders
1–3 years of experience in customer service or coordination roles
Strong understanding of customs regulations, procedures, and documentation requirements for both import and export shipments
Experience using CRM systems is an added advantage
Strong communication and interpersonal skills
Proven problem-solving and conflict resolution abilities
Good organizational and multitasking capabilities
Strong attention to detail and accuracy
Proficiency in Microsoft Office and CRM tools
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Nasu Natsumi EA Personnel Reg. no.: R26161771 EA License no.: 07C5771 #SCR-natsumi-nasu
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