_{28th April, 2026}

[Job ID: 1601935]

Job Summary:
An opportunity to support sales growth by qualifying leads, driving upgrade opportunities, and coordinating appointments through proactive customer engagement.

Responsibilities:

• Conduct outbound calls to single‑unit MIF customers to identify and promote machine upgrade opportunities.
• Engage customers to understand business needs, assess upgrade potential, and generate interest.
• Capture customer intent and guide interested customers through appointment booking or upgrade documentation processes.
• Convert qualified upgrade opportunities into scheduled appointments for Account Managers.
• Coordinate and route appointments to the assigned Account Manager for timely follow‑up.
• Respond promptly to inbound sales leads from the Sales Administration team.
• Qualify inbound leads based on predefined criteria and route qualified leads accurately.
• Ensure accurate and complete documentation of call notes, appointments, and customer details in the CRM system.
• Monitor Account Manager responsiveness to inbound leads and highlight follow‑up gaps.
• Maintain accurate customer interaction records and activity logs in CRM.
• Prepare weekly reports covering activities, KPIs, customer feedback, and recurring issues.
• Identify common customer concerns or upgrade barriers to support continuous process improvement.

Requirements:

• Strong verbal communication skills with professional and confident phone etiquette.
• Persuasive and resilient communicator, comfortable handling objections.
• Ability to assess customer needs and identify upgrade opportunities.
• Well‑organized and disciplined in managing call lists, follow‑ups, and CRM updates.
• Target‑driven with the ability to meet call volume and appointment conversion KPIs.
• Fast learner with the ability to understand product value propositions quickly.
• Customer‑centric mindset with a positive and proactive attitude.
• Basic proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to work independently while collaborating effectively with the Sales team.
• 1–2 years of experience in tele‑sales, call centre, customer service, or inside sales is an added advantage.
• Experience using CRM systems such as Salesforce, HubSpot, or Dynamics 365 is an added advantage.
• Prior exposure to B2B or equipment‑based environments is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.  

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EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

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