_{17th December, 2025}

Job Title: Customer Support Specialist 
Location: Onsite (Chandler, AZ)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Type of Contract: Temporary to Permanent
Pay Rate: $16/hour

Position Summary:

We're seeking a detail-oriented and enthusiastic Customer Support Specialist to join our client's team and support daily operational tasks involving order management, data entry, and customer communication. In this role, you'll play a vital part in ensuring a seamless customer experience by facilitating the timely processing of spare parts orders, maintaining accurate documentation, and collaborating closely with internal teams.

Key Responsibilities:

• Input and maintain accurate data for customer orders, quotes, and other standard documents.
• Review customer purchase orders for accuracy and ensure timely order fulfillment.
• Partner with the sales and program teams to monitor active purchase orders and ensure on-time delivery (OTD) standards are met.
• Maintain order books, follow up on open actions, and resolve customer delivery issues efficiently.
• Proofread documents to ensure accuracy of part numbers and order details.
• Distribute incoming communication (emails, faxes, mail) and handle customer calls professionally.
• Operate standard office equipment and adhere to internal record-keeping protocols.

Required Qualifications:

• 1-2 years of experience in a customer support, administrative, or order processing role.
• Proficiency in English (verbal and written).
• Strong data entry skills with attention to detail and accuracy.
• Working knowledge of Microsoft Office, particularly Excel and Word.
• Proven ability to manage a high volume of data entry in a fast-paced environment.
• Excellent organizational and multitasking skills.
• Previous experience collaborating with international logistics or trade teams is a plus.

Preferred Qualifications:

• 2-4 years of related professional experience.
• Associate degree in Business Management or a related field.

IND3

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