06th March, 2026
Program Manager, Member Success
Membership Marketing
Hybrid schedule - 2 days office / 3 days remote
Miami, Florida
Reports to Director, Membership
Our client is a hundred-year-old a nonprofit professional organization in the areas of science, technology, and application. We are engaged to find the next Program Manager
Position Summary
The Program Manager, Member Success plays a key role in developing, strengthening, and expanding professional organization membership programs that support both corporate and individual growth. This role focuses on designing and enhancing offerings that increase member value, deepen engagement, and drive retention across all membership types, with a special emphasis on corporate relationships. The Program Manager will analyze member needs, identify growth opportunities, and collaborate with cross-functional teams to build scalable, customer-focused solutions. In addition, the role oversees essential operational tasks such as onboarding, record accuracy, and timely member communication to ensure a seamless and high-quality experience that reflects our commitment to Customer Success.
Required Knowledge, Skills & Abilities
- Bachelor's degree preferred.
- Minimum 3 years' experience managing or coordinating membership programs or customer success initiatives, ideally within a professional association, nonprofit, educational organization, higher education, Alumni Group, or related.
- Experience with Corporate Sponsorships a plus
- Proficiency in a CRM
Responsibilities - Strong program development skills, with the ability to design, enhance, and grow membership offerings that increase value and support long-term engagement.
- Knowledge of membership models, including corporate and individual membership structures, value propositions, and retention strategies.
- Ability to analyze data and member insights to identify trends, assess needs, and make sound recommendations that support growth and Business Acumen.
- Excellent relationship-building skills, especially with corporate partners, to deepen engagement and strengthen long-term membership commitments.
- Strong collaboration skills, with the ability to work effectively across departments such as Marketing, Customer Success, Certification, Events, and Finance to deliver unified, customer-focused solutions.
- Exceptional communication skills, including the ability to create clear, timely, and engaging messages for members at all stages of the membership journey.
- High attention to detail, especially in maintaining accurate records, ensuring data integrity, and supporting seamless operational workflows.
- Ability to manage multiple priorities with a Sense of Urgency, meeting deadlines while delivering a consistent, high-quality member experience.
- Problem-solving and process-improvement ability, with a mindset for identifying gaps, streamlining workflows, and enhancing the overall membership experience.
- Comfort with CRM and membership management systems, along with the ability to learn new tools quickly and use technology to improve program visibility and performance.
Competencies Required - Collaboration
- Continuous Improvement
- Drives Results
Compensation Salary
, Benefits, PTO, Holidays and more - Hybrid work schedule 2 days in the office/ 3 days remote
Apply Please send your updated resume in a word document to: Paulak@usattg.com
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
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