_{29th April, 2026}

[Job ID: 1489792]

 
Responsibilities

• Primary point of contact for technical and engineering enquiries from airlines, airframer
  and repair stations to ensure timely and effective resolutions.
• Coordinate with internal functions i.e. Product Support Engineering teams, and
  collaborate closely with the Customer Support Manager network.
• Required to support the Global AOG duties during weekdays, weekends and public
  holidays on a rotation basis.
• Promote and support customer adoption of the company's online portal, showcasing available
  services to enhance customer experience.
• Identify and contribute to continuous process improvement initiatives to enhance
  efficiency and service quality.
• Undertake additional duties and responsibilities as assigned to support business needs.
• Support routine travel to customers, when needed, within the South Asia Pacific region
• Any other ad-hoc duties assigned.

 
Requirements

• At least 3 years of customer support experience in the aviation / aerospace industry
• Engineering experience in aviation / aerospace industry is an added advantage
• Proficiency in MS Office, Sharepoint
• Comfortable with working on 1 day on weekend / month to take care of AOG matters
• Experience in SAP system is an added advantage

-------------------------------------------------------------------------------------------------------

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
-------------------------------------------------------------------------------------------------------

EA License no.: 07C5771
EA Personnel Reg. No.: R2094050
EA Personnel Name: Ayumu Matsuki

Apply For Job