_{22nd June, 2022}

Tempting Recruitment are working alongside our client, a Leading Managed Service Provider, who are looking to recruit an experienced 2nd/3rd Line Helpdesk Technician to join their team based in the Bedfordshire area.
  
JOB DETAILS

• PAY RATE: £30k - £34k dependant on exp
• WORK TYPE: Permanent
• WORK PATTERN: Full Time
• LOCATION: Bedford/Biggleswade

  
JOB SUMMARY
You will be responsible for providing 2nd and 3rd line support to our customer base and assisting the other members of the Team with service and project delivery. You will be responsible for resolving technical issues, and for helping our customers to maximise their IT investment through effective utilisation. You will also work with the back-office team and Service Delivery Manager to help shape and deliver a first-class user experience.

JOB DESCRIPTION
The duties and responsibilities of the role will include: 

• Ensure all client system information is up to date, all technical notes are logged onto the ticketing system, and any relevant SLAs are met
• Create and update support documentation, contribute to and improve internal knowledgebase and asset register
• Provide hardware support and installation services, including: PCs, servers, networking, firewalls and security, WAN/VPN, and back-up and disaster recovery
• Provide software installation and support, including: Windows 10/11, Active Directory, Windows Server, Microsoft 365 (support, admin, and migration), AWS, Virtualisation (VMware)
• Deliver Microsoft 365 migration, configuration, optimisation, and support, including AAD, Intune and Autopilot
• Deliver key technology projects, implement new customer projects, onboard support users
• Proactive server, network, and back-up monitoring and reporting
• Monitor and maintain security standards

  

THE SUCCESSFUL CANDIDATE
The successful candidate will have the following skills and competencies:

• A minimum of 3 years IT support experience, preferably in an MSP environment
• Working knowledge of a helpdesk ticketing system and experience of working to SLAs
• Experience of troubleshooting technical issues including hardware, software, networking, and connectivity
• Advanced Windows 10 desktop support
• Knowledge of cloud storage solutions (OneDrive, SharePoint, Dropbox)
• Experience implementing, supporting, and migrating backup solutions (Examples: DATTO, Veeam, Azure)
• Advanced knowledge of Microsoft 365, networking, Azure Active Directory, backup, anti-virus, mail filtering
• Experience of automated application and device deployment, especially Autopilot
• Understanding of Modern Authentication methods including Azure MFA, Single Sign on and SAML
• Good working knowledge of data security and protection/Cyber Security knowledge
• Excellent troubleshooting and problem-solving skills
• Proven track record of learning new technologies including customer-specific software
• Full UK driving license and own car

  
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.

HOW TO APPLY
Hit the APPLY button or contact Ashley Heath at Tempting Recruitment NOW.

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