_{24th November, 2025}

About Centacare
Centacare, an agency of the Catholic Archdiocese of Brisbane, employs approximately 2,600 people across Queensland, delivering essential, high-quality services in aged care, family and community support, homelessness, and mental health.
 
Centacare is seeking a motivated and empathetic Customer Service Officer for a part-time position within our Enabling Services team. In this role, you will be providing high-quality customer support across multiple channels, including phone, email, and digital platforms. You will play a key role in helping clients navigate services, resolve inquiries, and ensure seamless administrative support, all while contributing to Centacare's broader mission of delivering exceptional services to our community.
 
Key Responsibilities:

• Deliver professional, empathetic, and efficient customer service via phone, email, and in-person.
• Assist clients with inquiries, service bookings, and issue resolution to ensure high satisfaction.
• Maintain service standards aligned with Centacare's organisational values.
• Process and maintain accurate client records and service requests.
• Support administrative functions including data entry, reporting, and document preparation.
• Ensure compliance with policies and procedures.
• Liaise with internal teams and external stakeholders to coordinate service delivery.
• Communicate service offerings and eligibility criteria clearly to clients.
• Promote Centacare's programs and services to the community.
• Adhere to policies, procedures, and compliance requirements, including confidentiality and data protection.
• Identify opportunities for process improvements and contribute to enhancing service quality.
• Assist with the Customer Experience (CX) survey process and handle inquiries.

Experience & Qualifications:

• 3+ years experience in customer service, contact centres, or administration.
• Certificate III or higher in Business Administration, Customer Service, or related field (desirable).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and client management systems.
• Ability to adapt to new technology and systems.
• Strong decision-making and problem-solving skills.
• Professional, customer-focused, and ethical work approach.
• Ability to work within the ethos of the Catholic Church.
• Valid driver's license, blue card, criminal history check, NDIS Worker Screening Clearance, and right to work in Australia.

What We Offer:

• A values-driven workplace with a clear social impact.
• Opportunities for career growth and professional development
• Flexible work arrangements and a supportive team environment
• A strong commitment to diversity, reconciliation, and cultural safety
• Opportunity to maximise take-home pay through salary packaging benefits of up to $18,550.

How to Apply
Please submit your resume and cover letter outlining your experience and why you are the right fit for this role.
 
Centacare is committed to diversity and inclusion and welcomes applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities. Join us in building a stronger, safer, and more connected community.   
 
The Archdiocese of Brisbane is committed to safeguarding all children and vulnerable adults engaged in Archdiocesan activities, ministries and services, and maintains a zero-tolerance approach to any form of abuse. To support this commitment, we conduct referee checks and criminal history screening during recruitment and require employees to hold a current Queensland Working with Children Blue Card and/or undergo regular criminal history checks.

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