_{26th November, 2025}

Hiring on behalf of a leading medical equipment solutions provider

We are partnering with a rapidly growing medical equipment company that provides essential diagnostic, surgical, and patient-care technology to hospitals, clinics, and healthcare facilities. Due to increased service demand, our client is seeking a reliable, organised, and customer-focused Service Scheduler / Service Coordinator to join their team on an initial 3-month casual contract, with the strong possibility of extension based on performance and business needs.

This role suits someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and can confidently liaise with technicians and healthcare clients to ensure smooth and efficient service delivery.
Key Responsibilities

• Schedule service jobs, preventative maintenance, installations, and technician visits.
• Optimise daily and weekly service calendars to maximise technician efficiency.
• Allocate jobs based on technician skills, availability, priority, and location.
• Confirm bookings and provide timely updates or changes to customers.
• Respond to customer enquiries via phone and email promptly and professionally.
• Provide clear instructions on service requirements, preparation, and follow-up steps.
• Create, update, and close service tickets/work orders in the service management system.
• Ensure all documentation (POs, GRAs, site details, compliance requirements) is accurate and complete.
• Track job progress and follow up on outstanding work orders with technicians and customers.
• Prepare and distribute daily run sheets, job details, required parts, and customer notes.
• Manage urgent call-outs, scheduling conflicts, and same-day changes.
• Ensure technicians have the necessary tools, parts, and documentation for each job.
• Handle service delays, escalations, and customer concerns professionally.
• Liaise with internal teams (warehouse, sales, service management) to ensure smooth operations.
• Maintain strong customer relationships through proactive communication and follow-up.
• Maintain accurate service records, logs, and scheduling documentation.
• Prepare daily, weekly, or monthly scheduling and performance reports.
• Monitor job statuses, turnaround times, and workload distribution.

About You The ideal candidate will bring:

• Experience in service scheduling, coordination, or dispatching (any technical or service industry).
• Strong communication skills and confidence working with hospital and clinical clients.
• High attention to detail and the ability to work effectively under pressure.
• Strong organisational and multitasking skills.
• Experience using service management or CRM systems (advantageous).

Why This Opportunity?

• Attractive Hourly rates
• Potential for contract extension based on performance.
• Work with a well-established provider of essential medical technology.
• Supportive and welcoming team environment.
• Excellent training and onboarding provided.
• Opportunity to contribute to operations that support better patient outcomes.

How to Apply

If this role interests you, please send your resume to:
�� shane@studyandwork.com.au

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