_{05th November, 2025}

*** Posted on 11/5/2025 ***

Overview of the Customer Service Representative
 
The Customer Service Representative plays a crucial role by providing timely support, verifying order information, and maintaining high standards of service and customer satisfaction.
 
Duties of the Customer Service Representative

• Handle incoming customer calls for order placement and sales quotes.
• Collaborate with outside sales representatives on customer orders and quotes.
• Assist customers in the showroom with inquiries and order placements.
• Generate new or additional sales through phone outreach and in-person interactions in the showroom.
• Research product solutions to address customer project issues.
• Restock showroom displays and conduct cycle counts as needed.

Required Experience for the Customer Service Representative

• Some college coursework preferred.
• 1-2 years of experience in a similar role preferred.
• Experience in the building hardware materials industry is beneficial.
• Customer service, problem-solving, and project management skills.
• Team-oriented with a proactive approach.
• Proficient in Word and Excel & Outlook
• AS400 experience is a plus.
• Must effectively use Microsoft Office applications (Excel, Word, Outlook) for daily tasks.

Pay and Benefits for the Customer Service Representative

• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation and holidays

Schedule of the Customer Service Representative

• M – F, 7:30 AM to 4:30 PM

Location of the Customer Service Representative

• Centrally Located
• 100% onsite

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