29th December, 2025
- Permanent Full Time
- Lead a front line team in efficient and effective operations of Reception
- Based at UniLodge Wellesley Apartments (Auckland CBD)
We are seeking a full-time Customer Service Manager to assist with customer service, property management tasks, administration and assisting with the leasing of our strata-titled student accommodation property in Auckland CBD.
This role is a unique blend of front office leadership, strata property coordination, and resident services, requiring strong stakeholder management and an understanding of shared-building operations. This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.
ABOUT THE ROLE - Full-time position - 40 hours per week across a Monday to Friday roster
- Operate the day-to-day front desk reception area
- Assist with the ongoing property management of our student apartments
- Liaise with body corporate representatives, building managers and owners where required
- Undertaking administration and reporting tasks for the property
- Handling leasing duties and facilitate rent arrears collection
- Conduct room inspections
- Assist residents with enquiries related to their residency, studies, general needs and overall well-being
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
- Be an active member of the emergency response team during shift times
- Other responsibilities may include, but not be limited to:
- Creating a friendly environment and delivering a positive resident experience.
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).
ABOUT YOU - Resilient, motivated and hands on approach
- Have a genuine focus and passion in delivering outstanding customer service experience and having a “we care” approach
- Good computer, written and verbal communication skills are essential
- Background in hospitality and/or student accommodation would be advantageous
- Previous leader experience in accommodation industry
- Experience in liaising with body corporate and tenancy services (highly regarded)
- Experience in a University Environment (highly regarded)
- Experience with property management systems (highly regarded)
- Be culturally aware and have an understanding of different cultures
- Police Vetting (must be willing to obtain)
WHY UNILODGE UniLodge Living Group specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
APPLY NOW If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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