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Our Story:

Essence Communities is Australia and New Zealand’s leading Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group. We exist to create communities where people truly belong – combining hospitality-led thinking, operational excellence, and human-centred design to deliver exceptional resident experiences and strong performance outcomes for our partners.

Creating a Place People Love:

As our Resident Experience Manager, you will be the heartbeat of the community, responsible for creating a connected, welcoming environment at INDI Southbank where residents genuinely feel they belong. This role leads the design and delivery of engaging experiences – bringing people together through curated events, meaningful day‑to‑day interactions, and a vibrant digital community platform.

Key Responsibilities:
  
At a glance, you will:

• Deliver engaging community events and initiatives that build connection and boost resident satisfaction
• Develop ancillary services that add value for residents and drive additional revenue
• Support brand positioning and market leadership in partnership with Marketing and senior leaders
• Manage the resident app and digital platforms to maximise engagement and insight
• Build strong relationships and foster a positive, inclusive community culture.

About You:  

We are on the lookout for an individual who is deeply motivated by creating spaces where people feel connected, welcomed, and genuinely at home. You bring creativity, care, and strong organisation to building memorable experiences, fostering belonging, and bringing communities to life. You will also have:

• Your own INDI-vidual style and natural flair
• Completed Cert IV in Real Estate/Agent’s Representative Certificate (VIC)
• Proven experience in property, built‑to‑rent, hospitality, or a customer‑focused environment
• Strong communication and relationship‑building skills
• Unrestricted working rights in Australia & National Police Check

A New Standard of Living – INDI Southbank:  
  
Located in the heart of Melbourne’s premier cultural district, INDI Southbank is a pioneering build-to-rent community of 434 apartments. We redefine inner-city living by blending premium comfort with deep environmental responsibility, operating entirely on 100% renewable electricity. 
  
Our residents enjoy breathtaking skyline views and world-class amenities, from a heated rooftop pool and exclusive cocktail lounge to dedicated co-working spaces. Our team actively curates events and experiences to foster community engagement and genuine connections among residents.
  
Working at INDI Southbank means joining a dynamic team dedicated to fostering meaningful connections and delivering an exceptional lifestyle. Help us build a vibrant environment where individuality is celebrated and residents truly thrive!
  
https://www.indi.com.au/indi-southbank

Life at Essence Communities:

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.
  
We offer:

• Attractive remuneration indicative of your experience and impact.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Ready to bring community to life at INDI Southbank?

Join INDI Southbank and help shape a vibrant, sustainable community where residents don’t just live – they belong. Apply now!
  
Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

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