_{12th March, 2026}

• Monday to Friday, late start – no weekend work!
• Fixed term full time until 12 February 2027 
• Great pay & great perks – enjoy a role that rewards your contribution.

About the Role

We are seeking a Customer Service Manager to oversee a small operations team, working together to manage the leasing and property management at UniLodge @ UC Weeden Lodge. 
  
This role is a unique mix of property management from a leasing perspective and hotel front office supervisory duties with a focus on reservations and administration.
 
Your days will include tasks such as banking, administration and overseeing the reservations process for residents, finding creative ways to market the properties, showing rooms, conducting inspections and general customer service at our front office reception desk.

You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. 
  
YOUR RESPONSIBILITIES
  
As a Customer Service Manager, your responsibilities will include but not be limited to:

• Lead the front-line team in the efficient and effective operations of Reception.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
• Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
• Ensure that accurate accounting of all resident related accounts for rental and sundries.
• Maintain control over the delivery of a quality accommodation product for resident requirements.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Liaise with third parties regarding building facilities management including

About You:
  
To be successful in this role, you will need:

• Unrestricted Work Rights in Australia.
• Working with Vulnerable People's Check (ACT)
• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.

Benefits:

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

Discover Us:

At the UniLodge Living Group, we believe great living experiences start with great people. Whether your passion lies in property management, hospitality, or community engagement, you’ll find purpose and opportunity here.

We’re home to five distinct brands, all united by a single vision: to create exceptional living environments across Australia and New Zealand. With a rapidly growing portfolio of over 150 properties and more on the horizon - there’s never been a more exciting time to be part of our journey.

Take the next step in your career and lead our frontline team to service excellence!

Apply now with your cover letter and resume and continue to develop your career with us.

UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence

Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application.

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