_{30th March, 2026}

Our Story:

Essence Communities is Australia and New Zealand’s leading Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group. We exist to create communities where people truly belong – combining hospitality-led thinking, operational excellence, and human-centred design to deliver exceptional resident experiences and strong performance outcomes for our partners.

Why This Role Matters:

As our Resident Experience Manager, you will lead the delivery of an exceptional, community‑focused residential experience at INDI Footscray. This role brings the community to life through curated events, meaningful resident engagement, and an active digital platform, ensuring services are delivered to a consistently high standard. Supporting core property management functions, you’ll also lead the Resident Services team to create a connected, welcoming place residents are proud to call home.

Key Responsibilities:
  
At a glance, you will:

• Lead the end-to-end resident journey, from move-in to renewal, ensuring every touchpoint is seamless, consistent, and community-driven.
• Design and deliver engaging events and initiatives that foster connection, strengthen retention, and position the asset as a standout Build to Rent destination.
• Provide day-to-day leadership, coaching, and support to the Resident Services team, driving high performance and ensuring compliance with policies and legislation.
• Oversee amenity use and the resident app, leveraging data and feedback to enhance participation, satisfaction, and overall performance.
• Develop and deliver tailored ancillary services and partnerships that elevate the resident experience while unlocking additional revenue opportunities.

About You: 
  
We are seeking a people‑focused leader with a passion for creating outstanding resident experiences and thriving communities. Comfortable using digital platforms, systems, and reporting to inform decision‑making, you will also have:

• Your own INDI-vidual style and natural flair
• Completed Cert IV in Real Estate/Agent’s Representative Certificate (VIC). 
• Proven experience in property, built‑to‑rent, hospitality, or a customer‑focused environment. 
• Strong communication and relationship‑building skills. 
• Unrestricted working rights in Australia & National Police Check.

Introducing – INDI Footscray:  
  
INDI Footscray, we aim to transform the way renters in Australia live, for the better. 
 
This isn't just another BTR community, it's a community of individuals - a place designed to celebrate uniqueness while fostering connection.  
  
Setting the precedent for inner-city living, INDI Footscray will provide the ultimate rental experience with 702 studio, one, two and three bedroom apartments. Located just 6km from Melbourne’s CBD (around 15 minutes via the West Gate Tunnel link road), it’s moments from the new Footscray Hospital, Whitten Oval and Footscray Market. 
 
Residents will enjoy stunning amenities including rooftop gardens, gym, co-working spaces, private dining rooms and lounge areas, yoga studio, a basketball half-court and cinema. This property has all the mod-cons too with EV charging stations, dog wash,  parcel lockers and a dedicated resident app. 

With an on-site team delivering seamless service and a curated events calendar designed to bring people together, INDI is built to help renters feel at home - and free to be themselves. 
 
https://www.indi.com.au/indi-footscray

Life at Essence Communities:

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.
  
We offer:

• Attractive remuneration indicative of your experience and impact.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

This is a unique opportunity to redefine residential living and set new benchmarks in resident experience. If you’re ready to lead, innovate, and create thriving communities at INDI Footscray, apply now.
  
Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

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