_{26th February, 2026}

Job Title: Customer Support Specialist II
Location: Hialeah, FL
Schedule: Full-Time | First Shift (Core Hours: 8:00 AM - 5:00 PM)
Pay Rate: $18 per hour
About the Role
 
We are seeking a highly organized and detail-oriented Customer Support Specialist II to join a leading aerospace company's support team in Hialeah, FL. This position plays a vital role in ensuring customer satisfaction through effective communication, timely order management, and precise coordination of spare parts logistics.
You'll work closely with both internal teams and external clients, handling daily email correspondence, managing customer orders, and ensuring quality in all deliveries. This is an onsite position ideal for a proactive professional who thrives in a structured environment and has a passion for customer service and logistics coordination.
 
Key Responsibilities

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.Facilitate resolution of delivery issues and monitor shipment progress.
• Manage customer orders: entry, tracking, monitoring, and return coordination.
• Conduct open order book reviews and update stakeholders on delivery status.
• Analyze customer-provided spreadsheets to validate delivery schedules and product quality.
• Collaborate with internal teams to maintain order accuracy and product quality standards.
• Process returns based on quality checks and client feedback.
• Maintain accurate documentation and records in Excel and related systems.

Required Qualifications

• Excellent proficiency in Microsoft Excel.
• Strong customer service orientation with professional communication skills.
• Highly organized with excellent time management and task prioritization skills.
• Ability to work onsite full-time in Hialeah, FL.
• Must be a U.S. Person (required for export compliance).
• Experience with SAP or Salesforce platforms is a Plus.
• Familiarity with logistics coordination, shipping procedures, or order management systems.

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
#IND3 

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