_{01st September, 2026}

Our customer in Cincinnati, OH is looking for a Retail Store Manager for a full-time, direct- hire opportunity.
The Retail Manager is accountable for the day-to-day performance of a Fitness Equipment retail store. This position has a 7-day work week with expected total compensation of $55,000 in your first year.
This leader sets the standard on the sales floor, maintains a professional and fully operational showroom, ensures timely administrative follow-through, and develops a capable, accountable sales team.
1 | Sales Leadership
Own personal performance, store results, and the quality of every customer interaction.

• Serve as the store's most knowledgeable and capable salesperson.
• Meet or exceed monthly personal sales and profit goals.
• Lead the store to meet or exceed monthly sales and profit goals.
• Maintain strong working knowledge of competitors, products, pricing, and market positioning.
• Keep product comparison resources current, organized, and accessible.
• Maintain the minimum profit percentage established by the Retail Sales Director.
• Negotiate within the Discount Policy, balancing the interests of the customer, the company, and the salesperson involved.
• Partner with the Regional Manager and Retail Sales Director to train new hires; provide ongoing coaching to all salespeople.
• Step in when a sale is at risk and provide appropriate support or leadership.
• Attend and actively participate in all required management and sales meetings.

2 | Store Operations

• Maintain a clean, secure, properly stocked, and fully functional store.
• Maintain the sales floor to the following standards:
  • Keep accurate price tags on every product at all times.
  • Maintain an intentional floor layout and refresh it at least quarterly.
  • Ensure every floor model is clean, complete, and in proper working order.
  • Keep the floor stocked according to the approved floor plan; review and manage min/max levels intelligently.
  • Maintain organized product literature or know where to locate current electronic resources.
  • Secure and reconcile the cash drawer; ensure all funds are accounted for.
  • Maintain awareness of product, facility, and employee security.
  • Load and unload transfers and freight shipments when necessary.
  • Assist with product delivery or service when necessary.

3 | Administrative Execution

• Complete a Monthly Employee Statistical Analysis for each store salesperson.
• Complete at least one Sales Presentation Evaluation for each sales employee every month.
• Review, process, and file all financing contracts and applications.
• Complete and organize all manufacturer and company spiff documentation.
• Review open orders for accuracy, monitor Sales Order notes, and ensure timely updates and follow-through.

4 | People Management

• Hire, train, coach, and hold the team accountable to company standards.
• Partner with the Regional Manager to recruit and hire new employees.
• Lead the onboarding and training of new employees.
• Coach and discipline employees promptly, consistently, and in accordance with company procedures.
• Ensure every salesperson consistently:
  • Follows the core sales process and presentation standards.
  • Tracks customer traffic in the approved conversion log.
  • Follows up on leads promptly and consistently.
  • Completes required three- and eleven-month post-sale contacts by phone or text and email.
  • Resolve sales-credit disputes between sales associates fairly and promptly.
  • Schedule and lead biweekly store meetings.
  • Build employee schedules and resolve unexpected coverage issues.
  • Resolve customer complaints with reasonable, cost-effective solutions, partnering with the Regional Manager when appropriate.
  • Maintain adequate office supplies and current employee contact information.

Requirements:

• High school diploma or GED; some college, a plus
• Minimum 1 year of retail experience
• Strong customer-service skills
• Basic computer proficiency and the ability to use a variety of computer applications to track results (Excel, Word, email and internet)
• Mechanical and logistical aptitude and the ability to assemble fitness equipment on our showroom floor

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