_{07th May, 2026}

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3000 and operates in many locations, supporting tens of thousands of people each year.
  
Join us in making a positive difference!
  
About the role:

We are seeking a Community Support Worker (Housing Officer) who are resilient, compassionate, and highly skilled, with a strong commitment to housing stability and positive client outcomes to join our Emergency Housing team based in Bundaberg on a full-time basis.

This role operates within the Specialist Homelessness Services (SHS) framework, delivering support across Emergency & Crisis Accommodation (short-term, high-intensity support) and Housing & Tenancy Sustainment
(HomeStay Program – early intervention and prevention).

The position requires the ability to respond effectively to immediate housing crises, support clients with complex needs, and work within strict program guidelines, funding requirements, and audit expectations.
  
Key Responsibilities:

• Provide immediate crisis response, including rapid intake, triage, risk assessment, and short‑term safety planning.
• Coordinate emergency accommodation and essential resources for individuals and families in crisis.
• Deliver structured housing case management, including comprehensive assessments and goal‑focused case plans.
• Support long‑term housing stability through advocacy, referrals, and ongoing tenancy‑sustainment work.
• Implement early‑intervention strategies to prevent tenancy breakdown in both private and social housing.
• Educate clients on tenancy skills, including rights, budgeting, financial management, and property care.
• Provide onsite and outreach support within crisis accommodation settings, ensuring safety and adherence to rules.
• Ensure property safety and compliance, including inspections, reporting issues, and meeting WHS and fire standards.
• Accurately record client data in SHIP/QHIP systems, ensuring compliance with AIHW and SHS reporting requirements.
• Collaborate with partner services using a “No Wrong Door” approach, participating in coordinated referrals and service pathways.

What We’re Looking For:

• Previous experience working with people who are experiencing homelessness or are at risk of homelessness.
• Proven experience in case management, ideally with vulnerable, complex or high-needs populations.
• Strong crisis management and conflict resolution skills.
• Understanding of and experience working in trauma-informed care and client-centred practice.
• Familiarity with property management within a social services context is an advantage.
• Qualifications in Mental Health, Social Work, or Community Services preferred.
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.

Why Join Centacare?

• Be part of a values-driven organisation making a real impact
• Supportive team environment with ongoing professional development
• Diverse, meaningful work that supports vulnerable community members
• Opportunity to grow your career in the community services sector

Ready to Make a Difference?

If you're passionate about helping others and thrive in a dynamic, client-focused environment, we’d love to hear from you.

Apply now to join a trusted organisation that supports over 100,000 Queenslanders every year!

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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