_{22nd April, 2026}

This is not your average helpdesk role. You’ll be embedded inside a major automotive manufacturing environment where every minute of uptime matters. When production systems fail, you’re the one stepping in to get things running again—fast.
You’ll work across both office and plant-floor environments, supporting everything from executive laptops to production-critical systems like barcode scanners and shop-floor terminals. It’s hands-on, high-impact IT work with real visibility.
If you’re looking to break out of repetitive ticket queues and into a role where your work directly keeps operations moving, this is where that happens.

Why This Opportunity Is Different

• Real impact: Your work directly affects manufacturing output—not just internal SLAs
• Diverse environment: Support both enterprise IT and industrial systems in one role
• Stability: Dedicated enterprise client—no chaotic MSP ticket overload
• Exposure: Work alongside OT, networking, and manufacturing systems teams
• Autonomy: Trusted to respond and resolve issues in high-pressure situations
• Growth potential: Build experience in a specialized, high-demand IT niche

What You’ll Be Doing

• Resolve hardware, software, and connectivity issues across office and plant-floor systems
• Support production-critical devices including RF scanners, barcode printers, and shop terminals
• Deploy and image Windows 10/11 systems using enterprise tools (SCCM, MDT, Autopilot)
• Maintain and support Microsoft 365, Active Directory, and Azure AD environments
• Configure and troubleshoot network printers and TCP/IP connectivity
• Deliver white-glove support to executives and plant leadership
• Respond rapidly to production-impacting incidents on the floor
• Collaborate with OT and network teams for escalations and root-cause analysis
• Manage IT asset lifecycle from provisioning to decommissioning
• Document all work and maintain SLA performance in ticketing systems

What We’re Looking For Required:

• 3+ years of enterprise deskside/desktop support (500+ users)
• Strong Windows 10/11 troubleshooting and deployment experience
• Active Directory (user/group management, GPOs)
• Experience with SCCM, MDT, Intune, or similar tools
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
• Comfortable working in a manufacturing environment with PPE
• Strong communication skills across technical and non-technical users
• Ability to lift up to 50 lbs and navigate large facilities

Preferred:

• CompTIA A+, Network+, or Microsoft certifications
• ITIL familiarity
• Intune/Autopilot experience
• Manufacturing or industrial IT experience
• Experience with rugged devices, scanners, or shop-floor tech
• Exposure to OT/IT environments

Compensation & Work Model

• $23–$28/hour
• Retention bonuses at Go-Live and 6 months
• Full benefits (health, dental, vision) after 90 days
• 401(k) with company match
• PTO + sick time from day one
• Employee discount programs
• On-site role (Greater Tuscaloosa)

About TAPP Workforce Solutions
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients’ teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.

How to Apply
To apply or learn more, contact: hayley.bester@tappwfs.com

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