_{16th January, 2025}

Imagine your future with us
At ALS, we encourage you to dream big.
 
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
 
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
 
The day to day
ALS Environmental at Wangara is seeking a Client Services Officer to join our successful Client Services team.
 
This is a full-time position. You will work closely with our clients, providing quality service through technical and analytical advice and facilitating project delivery through effective communication and project management.
 
You will be responsible for: 

• Developing and maintaining good working relationships with existing and new stakeholders, including face-to-face meetings
• Managing a portfolio of client accounts, including monitoring/tracking client developments and assisting with project management
• Identifying Industry needs and opportunities
• Writing Proposals and Quotations
• Assist in marketing ALS services and capabilities to Industry and attend Industry events
• Preparing invoices for clients and taking invoicing queries
• Lodging invoices into online procurement portals
• Facilitating the resolution of client queries in a timely and professional manner
• Monitoring certain shared mailboxes
• Maintaining data entry for several shared tracking spreadsheets
• Assisting with logistics and logistical queries
• General reception and office duties
• Receiving and directing incoming phone calls

The essentials

• Strong customer service focus with a drive to go the extra mile
• Proactive ‘can do’ attitude to deliver solutions to our clients
• Commitment to ‘quality without compromise’ in line with our Quality Management System
• Strong organization and multitasking skills
• Strong verbal and written communication skills
• Professional phone manners
• Strong proficiency in the use of and ability to learn new computer applications, e.g., Microsoft Excel, Word, PowerPoint, and Teams.
• Experience in Environmental Laboratories (desirable)
• Bachelor of Science (Microbiology/Chemistry/Environmental or equivalent) (desirable but not essential)

Working at ALS
Our people drive our success at ALS.
 
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
 
At ALS, you’ll be supported in expanding your skills and developing new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving them scope to grow diverse careers and develop as leaders.
 
We want everyone to have a safe, flexible and rewarding career that positively impacts our people, the planet and the communities where we work.
 
Our benefits include:

• Health fund discounts with Bupa
• Opportunity to salary sacrifice car costs with Autopia
• Corporate superannuation benefits with Australian Retirement Trust
• Online learning system with extensive modules of choice
• Friendly working environment with accessible management
• Influenza Vaccinations
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates

Everyone matters
ALS is proud to be an equal opportunity employer committed to fostering an inclusive work environment where each employee's strengths and perspectives are recognized and valued.
 
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
 
Eligibility
To be eligible to work at ALS, you must be an Australian Citizen or Permanent Resident, or either hold or be able to obtain a valid working visa.
 
How to apply
Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

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