_{17th April, 2025}

At Apollo Restaurant Group, we bring people together over unforgettable meals and vibrant atmospheres. With five distinctive venues—The Apollo, Cho Cho San, Yoko Dining, Greca, and Olympus Dining—we're all about creating spaces where guests feel like part of the family. Our passion for hospitality shines through in every dish, every drink, and every interaction. Our regulars and VIPs are at the heart of our restaurants—and we’re looking for someone who knows how to take care of them like no one else.

The Role

We're on the hunt for a Guest Relations Manager/VIP Manager to lead the way in how we care for and connect with our VIPs and most loyal guests. This role is all about building meaningful relationships with the people who know and love our venues—those who celebrate with us, recommend us, and return time and time again.

You’ll be the maestro behind the scenes, making sure our VIPs feel like the stars they are, every single time they walk through our doors. Think tailored experiences, thoughtful touches, and next-level service that feels anything but transactional. You’ll need like-for-like experience and the confidence to move between venues—often during peak service—to ensure consistency and connection across the group.

What You’ll Be Doing

• Personally managing relationships with VIPs, regulars, and high-profile guests across all five venues
• Being highly present in venue—especially during peak services—greeting key guests and supporting the FOH team
• Coordinating high-value bookings, special occasions, and bespoke guest experiences
• Building and maintaining a centralised VIP database with guest preferences and visit history
• Working closely with venue managers to ensure each guest’s experience feels personal, seamless, and on-brand
• Developing and nurturing relationships with corporate clients, brand partners, and collaborators
• Supporting group-level partnerships, brand activations, and cross-venue experiences in collaboration with Marketing
• Handling guest feedback with warmth, professionalism, and follow-through
• Spotting opportunities to surprise, delight, and create little moments of magic for our regulars

What We’re Looking For

• 3–5+ years of guest-facing experience in premium hospitality (restaurant group, boutique hotel, luxury brand)
• Experience managing high-value clientele and regulars in a fast-paced, multi-site environment
• A confident, calm presence during service—you know how to read the room and make guests feel at ease
• Warm, people-first energy with exceptional communication skills
• Organised and proactive with strong attention to detail
• Familiar with tools like SevenRooms and guest CRM platforms
• Available evenings, weekends, and for special events—when the guests are in, you’re in

Why Join Us?

We’re not just running restaurants—we’re building communities. This is your chance to shape the guest experience across some of Australia’s most iconic dining venues, with a team that values connection, care, and a bit of sparkle.

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