_{17th April, 2026}

About DBG Health & VidaCorp:   
At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, with VidaCorp's head office in Sydney, we operate as a global-scale, privately owned organisation powered by more than 1,500 professionals, united by a mission to help people feel better, live well, and thrive. 
 
DBG Health's consumer division, VidaCorp, builds leading brands with a focus on enhancing wellbeing worldwide and operating across Australia, New Zealand, the US, the UK, and Europe. VidaCorp's growing portfolio includes MCoBeauty, Nude by Nature, Esmi Skin Minerals, Natalis, Ferro-grad C, Chemists' Own, and more. Our teams work collaboratively to deliver high-quality, value-driven products at an accessible price point. 
 
About The Role  
 
We're seeking a commercially minded and execution-focused Head of Customer Operations to lead end-to-end retail and customer operations across our beauty portfolio - MCoBeauty, Nude by Nature, Esmi Skincare & Poni Cosmetics.
 
This is a senior leadership role responsible for driving best-in-class in-store execution, leading high-performing teams across Visual Merchandising, Field Operations and Category, and delivering strong commercial outcomes through pricing, promotions, and operational excellence.
 
You'll play a critical role in connecting Sales, Marketing, and Supply Chain to ensure seamless execution across key retail partners, while elevating the customer experience and strengthening brand presence in-store.
 
Role & Responsibilities  

• Lead customer and retail operations strategy across key retail partners, ensuring strong in-store execution and commercial performance
• Oversee Visual Merchandising to deliver compelling, on-brand retail presentation, planograms, and promotional displays
• Drive Field Operations performance through clear KPIs, coaching frameworks, and effective territory management
• Lead Category Management across Cosmetics, Skincare, Fragrance & Haircare to optimise range, innovation, and growth
• Own promotional planning and pricing execution, ensuring alignment to brand strategy and profitability targets
• Partner cross-functionally with Sales, Marketing, and Supply Chain to deliver seamless execution and continuous improvement

Skills & Experience  

• Proven leadership experience in customer operations, retail execution, or commercial operations within Beauty or FMCG
• Track record managing multi-functional teams across field, VM, and category functions
• Strong commercial acumen with experience in pricing, promotions, and driving sales performance
• Deep understanding of beauty categories including cosmetics, skincare, and fragrance
• Experience working with major retail partners in complex, fast-paced environments
• Highly analytical with the ability to translate insights into actionable outcomes and operational improvements

Benefits    

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more.  
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance.  
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.  
• Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success.  
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.  
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways.  

 
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. 

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