_{17th April, 2026}

Client Support Technician
Location:  Central Brisbane CBD
Hours: Full-time, 37.5 hrs/week 
Agency: Archdiocesan Services - Technology Solutions

Office-based position - Participation in paid on-call roster.

About Us

The Archdiocese of Brisbane positively impacts hundreds of thousands of Queenslanders every week through its 98 parishes, 146 schools, and over 190 service centres, including childcare, aged care, and domestic violence assistance. Our Technology Solutions team plays a critical role in supporting these services, ensuring high-quality IT operations across the Archdiocese.

About the Role

The Client Support Technician plays a key role in supporting the day-to-day technology needs across a diverse network of agencies and services. Reporting to the Service Desk Manager, the role is responsible for resolving technical issues escalated from the Service Desk, ensuring device compliance and security, and contributing to IT projects and system improvements.

Working closely with internal teams, the Client Support Technician also provides mentoring to junior analysts, helping to maintain a high standard of customer-focused service delivery. This is a hands-on, onsite role supporting a large network of community-based sites, within a purpose-driven IT team serving one of Queensland’s largest and most community-focused organisations.

What You'll Do

• Provide advanced technical support for escalated issues.
• Maintain and support client systems across approx. 250+ sites.
• Ensure devices are patched, secured, and compliant.
• Participate in projects, hardware deployments, and on-site support.
• Collaborate with cross-functional teams to improve service delivery.
• Create and update knowledgebase documentation.
• Mentor and guide Service Desk Analysts.

What You'll Bring

• Minimum 2 years' experience in a client support or service desk role
• Proactive mindset with the ability to identify and address improvement opportunities
• Strong troubleshooting skills across hardware, software, networks, M365, Azure, Active Directory and GPO management.
• Strong MS Windows SOE experience using Intune including packaging and powershell scripting
• Ability to take initiative and drive continuous improvement outcomes
• Experience with enterprise environments and service level targets.
• Solid documentation and communication skills
• Familiarity with ITIL practices and Servicedesk platforms
• Willingness to travel to sites and assist with hands-on support.

The Ideal Candidate Will Also:

• Demonstrate a proactive and accountable approach to work
• Build strong working relationships across technical and non-technical stakeholders
• Maintain a calm, solutions-focused approach in a fast-paced environment
• Deliver a high standard of customer-focused service

Why Work with Us?

Be part of a supportive team managing technology across 250+ locations, working with diverse systems and complex environments, with strong opportunities for professional growth and development.

Applications should be submitted via SEEK.

For any enquiries regarding the role, please email Brent Hunter - HR Recruitment hunterb@bne.catholic.net.au

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a 0 tolerance to abuse of children or vulnerable adults

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