25th July, 2022
- Full Time position
- Join our growing company!
- Based in Camperdown, NSW
We are seeking a strong operations & customer service individual to join our team as our Property Manager Operations at our UniLodge @ University of Sydney Portfolio. We are seeking a dynamic Customer Service Manager to oversea our Customer Service team.
You will assist in the day to day operations across our 3 residential community and ensure best practice and excellent customer service are maintained.
About the Role - Full Time
- Monday - Friday 9:00 - 5:00pm
- Additional hours may be required for urgent or emergency matters
- Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations
- Manage pastoral care matters and critical incidents, referring residents to community and university support networks as required
- Recruit, manage and develop a team of high performing employees.
- Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)
- Manage all Operating agreements to ensure KPIs established in Agreement are proactively met
- Ongoing property management of the apartments including inspections and maintenance requests
- Manage and exceed financial performance
- Be a member of the first response team and attend to critical incidents outside of office hours
About You - Experience in student accommodation industry (desirable)
- Knowledge of the university environment and ideally previous tertiary studies that have provided the experience to fully understand the complexities of University life
- Experience with property management system (highly regarded)
- Highly developed interpersonal skills with the ability to problem-solve and manage conflict
- Focus on service and quality with the passion to deliver outstanding experiences
- National Police Check & Working with Children’s check (required)
About UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 110 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team!
Our Benefits and Culture Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits
- A multicultural & diverse environment
- Development and career advancement opportunities
- Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more!
How to Apply Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels.
We are a 2022 Circle Back Initiative Employer – We commit to responding to every applicant.
***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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