_{20th January, 2026}

Homelessness Support Worker
  
Contract: Temporary till Mar 26 (with potential extension)
Working Pattern: Full-Time Mon-Fri
Salary: £12.61 per hour PAYE + £1.50 per hour holiday pay
Location: Yeovil

About the role
  
The Targeted Support Coordinator is responsible for providing practical and emotional support to vulnerable customers with a history of rough sleeping. You will build strong, professional relationships to maximise engagement, reduce barriers, and minimise tenancy risks.
You will manage a small, targeted caseload (anticipated maximum of 10 customers), which may vary depending on the complexity of individual needs.
  
A typical day may include:

• Conducting needs assessments with vulnerable and at-risk customers to inform effective, person-centred support plans.
• Completing risk assessments, support planning, goal setting, and regular reviews.
• Providing and coordinating tailored support, advice, and guidance to help customers sustain their tenancies and access health, care, and support services.
• Supporting customers to build social networks, confidence, independence, and self-esteem.
• Sourcing furniture and essential household items through grants and charitable funding.
• Liaising closely with colleagues, partner agencies, external organisations, and family or support networks to coordinate specialist support and referrals.
• Assisting customers with daily living tasks such as cooking, shopping, budgeting, tenancy sustainment, and moving on to independent accommodation where appropriate.
• Spending quality time with customers through regular catch-ups and informal support—this role prioritises meaningful engagement rather than rushed appointments.
• Producing quarterly case studies and outcome reports to evidence customer progress.

You will bring:

• A genuine passion for supporting vulnerable people to live their best possible lives.
• Experience creating and working to person-centred support plans.
• Experience coordinating and assessing referrals.
• The ability to work independently, remain calm under pressure, and demonstrate resilience.
• Previous experience working with vulnerable and complex individuals in a similar or related setting (lived experience will also be considered).
• An understanding of social housing, tenancy sustainment, and welfare benefits.
• Strong partnership-working skills, with proven experience of multi-agency collaboration.
• Effective communication, engagement, and negotiation skills.
• A full driving licence and access to a suitable vehicle insured for business use (mileage expenses are reimbursed).

To apply for this role, please apply through the website or call Nathan Jackson on 0117 923 9100.

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